Our Door Is Open For Returning Patients

Posted on Apr 02, 2013 by William J. Claiborne, DDS MS

Over the years, we’ve had a few patients who had a fear level so high that they couldn’t bring themselves to walk in our door. As a periodontal specialist, I know that many people with periodontal disease acquire it because their dental fears prevent them from regular dental care. Please know that we are experienced in caring for high-fear patients and have several options for comfort, including Oral Sedation.

Oral Sedation is in pill form, so no needles are used to administer the medication. It is safe and taken prior to the patient’s arrival at our office. This means they are typically very relaxed and comfortable by the time they arrive. Additionally, our staff members monitor sedated patients throughout their procedure. Oral Sedation also eliminates most memory of the visit and recovery is quick.

Occasionally, a patient leaves our care because their insurance becomes ‘out-of’-network,’ often due to a job change or policy adjustment. Our standard of care is such that not every insurance is sufficient for the high standards that referring Doctors and patients have come to know here. We have some patients who have out-of-network policies, yet prefer the care we provide versus others who are in-network. These patients merely pay for the portion not covered by their insurance and we file so any reimbursement is sent directly to them.

I’m proud to say I have had VERY few patients who’ve left because they were unhappy with something. In most cases, the patient never voiced a concern or expectation. While my staff and I try hard to address any issue to a patient’s satisfaction, I’ve come to know that you cannot please ALL the people ALL the time, no matter what you do.

If you have questions about any area that creates an obstacle in having care provided by us, please mention this. For those who have left and wish to return, please know our door is open. Your optimal dental health is our ultimate desire!

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